Everything about Samanaga
Everything about Samanaga
Blog Article
This award is provided by our staff of specialists to items that we expect exhibit Specifically top quality in terms of enjoyable The existing requires with the B2B and SaaS markets and support firms with reliable and effective options. As a fully ITIL-compliant service desk and asset administration application, Samanage provides a complete number of IT integrated options, both of those for giant enterprises and tiny, medium companies.
Samanage features a feature-abundant suite tailored to streamline IT functions, from incident management and asset monitoring to expertise base and self-service portals. Its intuitive interface and seamless integration capabilities enable it to be a gorgeous option for corporations looking for to enhance their IT support procedures.
The agent can see all ongoing, pending, and settled incidents in the leading see. It could be completely configured to right away display knowledge that issues: due dates, sender, receiver… so there’s no should click on Each and every incident when prioritizing.
Samanage, a comprehensive IT services management Remedy, stands out as a strong contender In this particular arena. Nevertheless, the suitability of any computer software hinges on its capability to align using your precise organizational specifications.
SolarWinds (NYSE:SWI), a number one service provider of highly effective and inexpensive IT management software, today declared that it's signed an arrangement to amass Samanage, a hugely reviewed and really rated IT company desk Option firm situated in Cary, NC. In the last seven a long time, Samanage has developed a strong, nicely-highly regarded product or service guided by a buyer-centricity that aligns properly with SolarWinds’ mission and commitment for the technologies professional Group.
A very good company desk really should let you not only to view into your IT operation, but glean insights from information. This is, in actual fact, amongst Samanage’s potent details, Gordon claimed.
This presents corporations much agility to scale their help infrastructure as business enterprise expands or contracts. The vendor presents a quotation determined by the volume of help agents and asset units. Whether or not you may have 5 or five hundred agents, your pricing plan is often personalized to match your IT operational scale.
Nestor Gilbert can be a senior B2B and SaaS analyst in addition to a Main contributor at FinancesOnline for over 5 several years. Along with his encounter in application growth and considerable expertise in SaaS administration, he writes largely about emerging B2B technologies and their impact on the current enterprise landscape.
Tagging can make it much easier to determine the product’s position and assign it to customers and monitor its efficiency. Equally, the provider desk has sturdy software package repository. You can certainly retrieve software particulars, and, much more critically, detect safety bugs or unauthorized installation.
“For twenty years, SolarWinds continues to be dedicated to making IT glimpse straightforward by arming engineering execs With all the powerful instruments they need to fix today’s IT management worries. We do that by responding to perfectly-comprehended, everyday challenges based on input and feed-back from our consumers as well as IT experts that we provide,” stated Kevin Thompson, Main Govt Officer, SolarWinds.
Gordon cited two worth more info propositions of Samanage. Initial, he claimed it permits firms of all measurements to deliver exceptional IT guidance by streamlining processes, having increased visibility across IT operations, and agility to scale their provider desk. “It’s the only Organization Services Administration program that provides a platform to reimagine how It may deliver benefit to the organization,” Gordon said.
However, he also gives in-depth critiques on a wide array of computer software options to assist businesses obtain acceptable choices for them. By means of his function, he aims to help providers acquire a far more tech-forward approach to their functions and get over their SaaS-associated challenges.
Achieve out to our group of industry experts, and allow us to guide you in identifying whether Samanage is an ideal match for your Firm's IT service management prerequisites.
There’s absolutely nothing exclusive about the Information Foundation–look for, tags, edit, documentation are all standard functions–other than to declare that it’s backed by a dependable ITIL-compliant backend.
Inside of a issue of months, we have been able to streamline our assistance requests and shipping and delivery flows by providing All people–the big manager to support agents to rank and file across departments–larger visibility of their requests. Also, an agent can rapidly increase a ticket by simply clicking the “+” button about the interface.